Hey Etsy seller, are you wondering how to get reviews on Etsy that matter?
How to Get the Most Positive Ones, Giving the Best Experience
When you’re just starting out you may be wondering how to get reviews on Etsy that can make your buyers’ experiences the best they can be. Navigating your way through Etsy can be a challenge to start with, it’s complicated.
If you’re like me as an Etsy shopper, I prefer to purchase from trusted shop owners that have a decent amount of reviews. And, they should be current.
This shows me that the seller is serious and hasn’t flaked on their shop. People are continually buying from them and they appreciate the service and the product they are getting.
But figuring out how to get reviews on Etsy when you have just a couple of sales doesn’t have to be so frustrating. Once you get them and you begin building on those reviews your shop is going to explode!How to get reviews on Etsy when you have just a couple of sales doesn’t have to be so frustrating.Click To Tweet
1 | Give a Good Experience
When it comes to running your own Etsy shop, you should be treating it like a brick and mortar store. You wouldn’t want people coming in and walking out, right? But, because you can’t personally greet them you need to make the experience more pleasant.
Your personality should shine in your branding, your descriptions and your photos. They should be there looking like sunshine and welcoming your potential buyers.
2 | Give Them What They Expect
The only way your customer is truly going to leave you a good review is if you are shipping what they expect. This can be done with:
- Good photos. Be sure to shoot your product at all angles. They need to see the sides, the back, on a person, etc. Plus, use good lighting and don’t over-edit them. When you choose to use crazy filters you’re altering the true colors of your product.
- Clear Descriptions – It’s important to indicate the proper size and colors for the listing. You should explain exactly what they are getting but don’t make it overwhelming. Too much to read and the person is going to move on from your listing.
Tip: One thing I’ve seen is to shoot your listing images next to something to give it scale. You can place it next to a quarter or something like that will help the buyer know the size. Once my mom ordered sour cream for a recipe on our grocery delivery order. But when it arrived it was the size of a yogurt container, really small. That wasn’t going to be enough for the recipe. So my point is that the photo thing is great for those that are too lazy to read descriptions!
3 | Be Quick
I realize that when you’re selling something custom made it might take a while to ship it. But honestly, fast shipping is a must for positive reviews on Etsy. If you can set up a bulk production schedule I believe you can consistently ship quickly.
Customers are going to appreciate when something is shipped fast. We are living in the age of Amazon Prime, people. Go above and beyond and if their order will be delayed you need to contact the customer right away with a professional and heartfelt message.
4 | Respond To Customers
If someone messages you, respond as soon as you can. This can make or break a sale for you, plus change your review. I’m not saying sit on the computer 24/7, but don’t let something go unanswered for more than 24 hours.
I don’t put my shop on vacation mode because my products are digital so they can be delivered at any time even if I’m away. But if you cannot get to your messages, even through the Etsy Seller app while you’re gone, put it on vacation mode.
When it comes to email and messaging, you’re going to find that your customers or potential customers don’t care much about grammar. They will use abbreviations and emojis. That’s okay, but make sure you’re being super nice and very clear in your responses to them.
If you can save a sale or get a good review out of it, it’s all worth it!
5 | Be Awesome & Message Your Buyer
You are just starting out and you know how amazing that must feel when you get your first sale. So why not thank the buyer, personally?
Don’t be afraid to ask them to leave a review with a photo of your item being used, too. Even better if you are shipping a physical product, include a thank you note to your buyer that is personal. Write it by hand and tell them how grateful you are for their purchase.Don’t be afraid to ask them to leave a review from an Etsy buyer!Click To Tweet
Ask them to do more than just click the stars. Ask them to leave feedback about the item and if they are going to leave anything less than 5 stars would they mind chatting with you so you can rectify things. This makes you look like you care and are putting the customer’s needs first.
Some people may not care about reviews, but others will. It’s crucial to you and your shop to get off on the right foot. Ask for honest feedback and use it as a way to improve your product and your shop. In no time, you’re going to be left with hundreds and thousands of reviews that are 5-star material!